CloudFactory is looking for a user focused Global IT Service Delivery Manager to join our team!
You will play a key role in ensuring that our new cutting edge and evolving systems are implemented effectively in support of our business. As a member of the Global IT Leadership Team, the Service Delivery Manager will focus on designing, deploying, organizing, monitoring and supporting all IT services delivered globally across CloudFactory.
The ideal candidate should be recognised as an expert in providing service delivery, end-user support and training in systems. The role will serve as a subject matter expert when working to define the services the IT infrastructure and systems will provide to users.
As the IT Service Delivery Manager, you will be required to manage the global service desk encompassing Internal IT desktop, business application and customer support disciplines. In a dynamic and fast paced environment, you will work with the IT team and other customer support stakeholders to build and continually improve service delivery, whilst developing a robust SDM framework based around ITIL best practice.
You will lead and oversee a team of regional support managers and IT support engineers to deliver a consistent and exceptional support service to the growing internal user base currently across 9 CloudFactory offices in 4 countries with approximately 6000+ users. You will also work strategically with the Global IT Director to help define future roadmaps and drive success.
As part of CloudFactory’s accelerated growth, you will be required to blueprint the success of managing and delivering an internal global service desk, with building a customer support function that is capable of scaling to the companies viral growth target of 1M+ CloudWorkers and the customer complexities that come with this.
The IT Service Delivery Manager will have a proven track record in developing and implementing service delivery programs across varied disciplines, and be seen as someone who innovates and leads with authority to maintain a highly functional, stable and reliable working environment.
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