As a Senior Client Success Manager at CloudFactory, you are a trusted advisor for our clients, applying relational and business consultancy skills to help them leverage CloudFactory as a competitive advantage to dominate their market. You will manage the overall post-sale business relationship with assigned accounts, overseeing the onboarding process and then driving satisfaction, retention, and growth throughout the client journey. You will be able to maintain a holistic understanding of client expectations and success measures and lead strategies to support those goals and achieve desired outcomes. And you will advocate client needs and share wins and learnings cross-departmentally to help everyone learn to better serve our clients.
Your job will ideally be based in fantastic Durham, North Carolina as part of a global company with operations in the UK, Nepal, and Kenya.
You love building relationships, and you can manage through ups and downs. You are committed to successful outcomes for all your clients. You have proven an ability to drive continuous value through products or services. You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly (don’t say we didn’t warn you). You’re a great communicator. You know what to say, and what to leave out. You also have a high EQ (emotional intelligence). You’ll need to empathize with our customers and work cross-culturally with team members across the globe. You’re analytically inclined. You understand what data means and how to apply it to identify opportunities and solve problems.
CloudFactory is an eight-year-old mission-driven startup that aims to be the AWS of Cloud Labor. We use a combination of the latest technology and an on-demand, global workforce to enable scalable, efficient, and high-quality digital data work. It is our ambitious social mission and deep ties on the ground in Asia and Africa that drive us to innovate and change how companies get work done. We are growing quickly and sustainably, with great revenue growth and a $7.3m Series B in May 2017 to further invest into Growth Mode. The nascent sales organization offers a great opportunity to be a key contributor today and develop professionally as we grow in size.
We’re looking for 7+ years of client success, account management, and/or management consulting experience, ideally in SaaS or similar. Technology startup experience and international work experience would be a big plus!
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